FAQs
Does Highway Garage work with my insurance company?
Yes! Highway Garage works with all major insurance companies to help make the collision repair process as easy as possible. Our team does all the communication, from start to finish! You have the right to choose the repair shop you trust for you vehicle, and we will work with your insurance company throughout the entire repair process.
Can I wait while my car is serviced?
Yes, if you'd like! We have a waiting area, free Wi-Fi and coffee.
Does Highway Garage use OEM parts for collision repairs?
When appropriate and available, Highway Garage uses OEM (original equipment manufacturer) parts as part of our commitment to quality repairs. OEM parts are made by or for the vehicle's manufacturer and are designed specifically for that make and model.
Can I have my vehicle repaired mechanically and cosmetically at the same time?
Absolutely. One of the benefits of choosing Highway Auto Center is that we offer both mechanical and auto body repair. We are a true one-stop-shop. This means you can have collision-related body damage and mechanical concerns addressed by our team rather than having to coordinate repairs at multiple shops.
Will you tell me what's wrong before you fix it?
Always! You will get an estimate and an explanation, and nothing gets done without your approval!
What happens if my insurance company's estimate doesn't include all the damage?
It is uncommon for additional damage to be discovered once a vehicle is disassembled for repairs. If we find additional damage, we'll document it and work with your insurance company to address the additional repairs before moving forward. Our priority is making sure your vehicle is properly repaired- not simply repairing what was visible in the initial estimate.
Do you offer brake repair in Chagrin Falls?
Highway Garage offers brake services and repair for customers in Chagrin Falls and surrounding communities. If you are experiencing squeaking, grinding, vibrations, reduced braking performance, or other brake concerns, our techs can inspect your vehicle (free of charge) and recommend the appropriate repairs.
Do you sell tires?
Yes! We sell, mount, and balance tires and repair flats, and we'll recommend the right tire for your vehicle and your budget.
Can you repair suspension damage after an accident?
Yes. A collision can affect components of your vehicle's suspension and steering, even when the damage isn't obvious from the outside. Our technicians can inspect the vehicle and determine whether suspension, steering, or alignment repairs are necessary.
Can I drop my car off after hours?
Yes! We have a key-drop box and early-bird envelope policy to accommodate anyone's schedule!
Do I need an insurance estimate before bringing my vehicle to Highway Garage?
No. You can bring your vehicle to Highway Garage before or after contacting your insurance company. We can inspect the damage, provide an estimate, and help you understand the next steps. If you've been in an accident and don't know where to start, give us a call and we can help guide you through the process.
Do you offer rental cars while my vehicle is being repaired?
Yes. Highway Garage offers on-site rental vehicles to help make the repair process as convenient as possible. Our team can help you understand your rental options and coordinate transportation while your vehicle is being repaired. We also have an Enterprise on site.
Does Highway Garage offer towing after an accident?
Yes. 24 hours a day, 7 days a week! Highway Garage offers towing assistance for customers who need to get their vehicle to our shop after an accident. If your vehicle is not safe to drive, contact us and we can help you determine the next steps for getting to our facility.
Can you pick up and drop off my vehicle?
Absolutely! Depending on your location and the circumstances of your repair, we are more than willing to assist with your vehicle pickup and/or drop-off. Contact our team to discuss your specific situation and available options.
Is your collision work guaranteed?
100%! Highway Garage stands behind our collision repair work with a lifetime warranty on qualifying repairs. We'll explain the applicable warranty coverage for your repair while you're here at our shop!
What does I-CAR Gold Class mean?
I-CAR Gold Class is a recognized industry standard for collision repair training. Highway Garage has committed to ongoing education and training so our technicians can stay current with the latest vehicle technology, repair techniques, and safety systems.
Do you service fleet vehicles?
Yes! Our Fleet Program covers maintenance and repair for business fleets. We offer convenient text messaging to keep you updated, and promise to get your company vehicles back on the road asap!
What payment methods do you accept?
We accept cash, Apple Pay, and all major credit cards.